Client
A leading healthcare provider with multiple hospitals and clinics across the United States.
Service Provided
Comprehensive medical services including inpatient, outpatient, and emergency care.
Business Challenge
The healthcare provider faced significant challenges in managing and securing patient data across its various facilities. The primary issues included:
- Data Security: Ensuring the confidentiality and integrity of sensitive patient information.
- Access Management: Providing secure and efficient access to medical records for authorized personnel.
- Compliance: Meeting stringent regulatory requirements such as HIPAA (Health Insurance Portability and Accountability Act).
Solution
Signiminds implemented a robust Identity & Access Management (IAM) solution tailored to the healthcare provider’s needs. The solution included the following components:
1.Identity Governance and Administration (IGA):
- Automated user provisioning and de-provisioning.
- Role-based access control (RBAC) to ensure that users have appropriateaccess based on their roles.
- Regular access reviews and certification processes.
2.Single Sign-On (SSO):
- Implemented SSO to streamline access to multiple applications with asingle set of credentials.
- Enhanced user experience and reduced password fatigue.
3.Multi-Factor Authentication (MFA):
- Added an extra layer of security by requiring multiple forms of verification.
- Implemented MFA for both on-premises and remote access.
4.Privileged Access Management (PAM):
1. Secured and monitored access to critical systems by privileged users. 2. Implemented session recording and auditing for high-risk activities.
Technology and Tools Stack
- Identity Governance: SailPoint IdentityIQ
- Single Sign-On: Okta
- Multi-Factor Authentication: Duo Security
- Privileged Access Management: CyberArk
- Directory Services: Microsoft Active Directory
- Cloud Integration: AWS Identity and Access Management (IAM)
Enhancing Network Security with AI: The Digital Shield
Enhanced Security
Reduction in Unauthorized Access Incidents:
- BeforeIAMImplementation: 15incidentsper month
- AfterIAMImplementation: 2incidentspermonth
- Reduction: 87%
Improved Compliance
HIPAA Compliance Audit Scores:
- Before IAM Implementation: 75%
- After IAM Implementation: 98%
- Improvement: 23%
Operational Efficiency
Time Spent on User Administration:
- Before IAM Implementation: 200 hours per month
- After IAM Implementation: 80 hours per month
- Reduction: 60%
User Provisioning Time
- Before IAM Implementation: 3 days per user
- After IAM Implementation: 4 hours per user
- Reduction: 88%
- User Satisfaction
User Satisfaction Survey Scores
- Before IAM Implementation: 65%
- After IAM Implementation: 90%
- Reduction: 25%
Help Desk Tickets Related to Access Issues
- Before IAM Implementation:120 tickets per month
- After IAM Implementation:30 tickets per month
- Reduction: 75%
