Redesigning Patient Portal to Improve UX & Engagement for Healthcare Client

A prominent healthcare provider approached Signiminds to redesign their patient portal to improve user experience and engagement. The project aimed to create an intuitive, accessible, and visually appealing interface that would enhance patient satisfaction and streamline access to medical information.

• Redesign the patient portal with a focus on user experience.
• Improve accessibility and usability.
• Enhance visual appeal and brand consistency.
• Streamline navigation and information access.
• Increase patient engagement and satisfaction.

Signiminds adopted a user-centered design approach to ensure the new patient portal met the needs and expectations of its users. The project was divided into several phases, each focusing on different aspects of the design process.

• User Research: Conducted surveys, interviews, and usability testing to gather insights into user needs and pain points.
• Wireframing & Prototyping: Created wireframes and interactive prototypes using Figma and InVision to visualize the new design.
• Design & Development: Developed high-fidelity designs in Adobe XD and implemented them using HTML5, CSS3, and JavaScript.
• Accessibility Testing: Ensured the portal met accessibility standards using tools like WAVE and Axe.
• User Testing & Feedback: Conducted multiple rounds of user testing to gather feedback and make necessary adjustments.
• Launch & Support: Launched the redesigned portal and provided ongoing support to ensure its success.

• Improved User Experience: The new design significantly enhanced the overall user experience, making it easier for patients to navigate and access information.
• Increased Accessibility: The portal met accessibility standards, ensuring it was usable by all patients, including those with disabilities.
• Enhanced Visual Appeal: The modern and visually appealing design improved brand perception and patient satisfaction.
• Streamlined Navigation: Simplified navigation and information architecture made it easier for patients to find what they needed quickly.
• Higher Engagement: The improved user experience led to increased patient engagement and usage of the portal.

• Increased User Satisfaction: Patient satisfaction scores increased by 35% within the first three months of the redesign.
• Higher Engagement Rates: User engagement with the portal increased by 40%.
• Improved Accessibility: The portal achieved WCAG 2.1 AA compliance, ensuring it was accessible to all users.
• Reduced Support Requests: The streamlined design reduced the number of support requests by 25%.

Signiminds successfully delivered a user-centric patient portal that met the client’s objectives and exceeded their expectations. The project showcased Signiminds’s expertise in UX Design & Prototyping and their ability to leverage advanced tools and technologies to deliver innovative solutions.